I called the line and didn’t get to chat for free.

As a free caller you’ll be able to record a Greeting of yourself and listen to the Greetings of others. You’ll also be able to send messages and receive messages from others and “chat” in that way; however if you want to chat-live one-on-one, then you must become a member.

You would have heard this explained in one of the initial prompts. Here is the prompt that plays every time a first time caller calls in. (Again first-time means the first time anyone has called from the number you are using.)

As a first time caller to The System, on this call only, we are giving you….xxx…number of minutes of free trial time, which allows you to send and receive Private Messages. However, Live Chat is reserved for Members only. Your Free Trial time will begin once you begin listening to Live Greetings.